---
title: Customer Experience
description: This is the fourth part of a six-part series from a presentation I recently did for the Tampa HubSpot User Group. In this part we’ll discuss the importance of customer experience.
image: https://www.toddhockenberry.com/hubfs/Imported_Blog_Media/customer-experience%20%281%29-1.png
---

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###### Posted by [Todd Hockenberry](https://www.toddhockenberry.com/blog/author/todd-hockenberry) ● Apr 08, 2018

# Customer Experience

This is the fourth part of a six-part series from a presentation I recently did for the [Tampa HubSpot User Group](https://tampa.hubspotusergroups.com/). In this part we’ll discuss the importance of customer experience.

In this segment we touch on:

- How there is nowhere to hide bad experiences anymore
- Experience isn’t just marketing or sales – customer experience is everyone in the businesses job
- To do inbound you must be inbound because customers will know if you haven’t adopted inbound across your whole organization

Watch the fourth part of this six-part series below.

[Watch the full presentation.](https://www.youtube.com/watch?v=Rh2HFr3w17s)

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 Topics: [Inbound Organization](https://www.toddhockenberry.com/blog/topic/inbound-organization)

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